Your Call Center for Limitless Customer Service
Why assistXL?
In a world where customer expectations are constantly rising, accessibility is the key to success. assistXL® ensures that your company remains reachable 24/7, across all channels, and in multiple languages. We see ourselves as an extension of your business – professional, efficient, and genuinely human.
Because Excellent Customer Service Makes the Difference
Focus on business
No more time wasters and unnecessary costs. assistXL® has your back so you can fully focus on your business.
24/7 Availability
no waiting times or downtime
Maximum Efficiency
reduced costs through optimized processes
Strong Brand Image
professional communication across all touchpoints
Full Transparency
real-time dashboards and performance reports
All Channels. One Platform.
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Omnichannel Support
Phone, WhatsApp, Webchat, Social Media, Email & SMS – all in one place -
Blended Support
One agent handles multiple requests simultaneously without compromising quality -
AI Integration
Bots take care of routine tasks while live agents focus on complex issues -
Multilingual Support
Available in German, English, Turkish, and many more languages -
Flexible Pricing
Per-minute, per-contact, or subscription-based options
How
to
get
started
with assistXL
Our onboarding process
Discovery & Analysis
We learn about your company, your customers, and your goals. Together we define the right channels and services.
Proposal & Plan
A clear roadmap with transparent pricing – no hidden fees.
Setup & Integration
We configure your communication systems and reporting tools.
Training & Script Development
Our agents and AI bots are trained and customized to your business needs.
Pilot Phase
Live testing under real conditions, with regular feedback and optimization.
Go-Live & Monitoring
Your customer support goes fully live with real-time insights.
Continuous Improvement
We analyze conversations, feedback, and KPIs – refining processes as you grow.
Quality Assurance & Fine Tuning
We continuously monitor performance, dialogue quality, and customer satisfaction – and precisely optimize your processes as needed.
Expansion & Scaling
As soon as your support grows, we seamlessly scale channels, team sizes, and automations – without interrupting your operations.
Scalable Customer Support
With assistXL®, you create a scalable customer service structure that adapts to your growth.
24/7 Availability & Stability
From small beginnings to high-volume customer interactions, our robust infrastructure, AI support, and 24/7 availability ensure that no request goes unanswered.
Reliable & Fail-Safe Platform
High-availability systems, modern security standards, and intelligent automation ensure maximum reliability and uninterrupted operation.
AI-powered Automation
assistXL® automates recurring tasks, relieves your team, and enables significantly faster response times.
Central Omnichannel Communication
All customer inquiries from phone, WhatsApp, email, and chat come together in assistXL® — clearly organized, consistent, and efficiently manageable.
Trusted by Industry Leaders
Numerous leading companies in the energy, insurance, finance, and services sectors rely on assistXL® to take their customer communication to a new level.
They value our combination of technological innovation, human expertise, and measurable results – an approach that builds trust and ensures long-term success.